Customer Support

Help with your Uptook account, billing, integrations, and data requests.

Support hours: Monday to Friday, 09:00–18:00 Singapore Time (UTC+8), excluding Singapore public holidays
First response: Within one business day for most enquiries
Languages: English, Simplified Chinese, Traditional Chinese

What we can help with

Account and access

Sign-in problems, workspace members and permissions, plan changes, and account closure. Email us with the subject line Account.

Billing and refunds

Invoices, payment methods, credits, and subscription questions. Email us with the subject line Billing. Refunds are handled under our Refund Policy.

Technical and integrations

Search and enrichment results, the WhatsApp Business API integration, the LinkedIn browser extension, our API, and our MCP server and plugin. Email us with the subject line Technical.

Privacy and data requests

Data access, correction, deletion, and direct-marketing opt-outs are handled under our Privacy Policy. Email us with the subject line Privacy Request.

Reporting abuse or a security issue

To report misuse of the Platform, or a suspected vulnerability, email us with the subject line Abuse or Security. Please do not include exploit details that could put other users at risk.

Help us resolve it faster

Where relevant, include the following in your first message:

The email address or workspace on your Uptook account
The product area or tool involved, and what you expected to happen
The date, time, and time zone the issue occurred
Any error message, screenshot, or request identifier shown
The browser, operating system, or client you were using

Never send passwords, API keys, or payment card numbers by email. Our support team will not ask you for them.